*Please note that the FAQ is intended for guidance only and is not a legal document. Your rights and our obligations are outlined in the Terms of Service, Privacy Policy, and Refund Policy, which are legal and binding documents.
FAQs
SHIPPING & CUSTOMS
This depends largely on where you live and the shipping method you select.
For more information, please check our Shipping page.
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Rest assured, your parcel is on its way! If you haven't received it within 30 days of placing your order, please reach out to us. Our customer service team will be happy to check the status of your order.
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Please double-check your order summary to see if you selected the tracking option. Free standard shipping does not include tracking. If you chose an upgraded shipping method, please allow a couple of business days for updates.
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You will receive an email notification with updates on the status of your order. If you chose an upgraded shipping method, you can track your parcel here. The tracking number will be sent to you via email.
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Please double-check with your neighbors and anyone you live with to see if someone has collected it for you. Alternatively, contact your local post office or courier to locate the package.
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Please contact us at support@capsulelaces.com right away regarding the error. Make sure to provide your email, full name, and correct shipping address, and we will update the shipping details for you. Please note that once the parcel has been shipped, we cannot make any changes.
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Currently, our shipping partners are unable to deliver orders to PO Boxes or APO/FPO military addresses.
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Your order may be subject to import duties and taxes once it arrives in your country. Tax fees can vary depending on the destination country. Each country or state has its own threshold for when taxes will be applied, so you should contact your customs office for specific amounts and percentages.
The store cannot control or be held responsible for any duties or taxes applied to your package and will not cover any additional charges for customs clearance. Please note that, in rare cases, customs agents may delay the delivery of some packages.
General FAQs
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You can simply email us at support@capsulelaces.com, or filling up contact form below this page.
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Please visit this page to find out.
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We accept all major credit cards (VISA, Mastercard, Amex) and PayPal payments.
RETURNS& REFUNDS FAQs
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If you are not satisfied with your purchase and wish to return an item, you have every right to do so. For more information, please
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Damaged or incorrect items can be exchanged or refunded. Please email support@capsulelaces.com to request a replacement or a full refund. In some cases, you may need to provide a video or photo of the defective product as proof to process the refund or replacement.
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Refunds might take up to 14 working days, depending on the system you used to pay with.